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More information for Families

Family

Providing care and support across the midlands. 

we provide bespoke care and support packages for adults with learning disabilities, Autism and complex behaviours

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our packages cover a range of services from direct care, support with domestic living, supporting service users to undertake activities within the community. 

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depending on the assessment needs of each person this will generate an individual plan of care designed to achieve the very best outcomes for our service-users. 

Why choose Arona support for your family member?

we want you to be completely happy with the services we provide, so we allow as many family and friends to come along when you visit and help you make your choice. 

for a perspective service user, we offer:

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  • A statement of purpose. 

  • A comprehensive guide.

  • The opportunity to visit for a few hours in the day to get to know the service and the staff. 

  • A full assessment to determine whether the service can meet your needs. 

  • A trial Period. 

what to expect when you enter the home:

  • A full care plan evolved from an in-depth previously assessed framework, created with input from all the relevant professionals, yourself, your family and any friends you wish to include. this will be a continual assessment over a predetermined trial period. 

  • The development of a communication profile and plan (pictorial, objects of reference, symbols) which will enable you to develop choice and control in all apsects of your life. 

  • a risk-assessment to establish your competency to take your own medication (if relevant). we will continue to audit this on your behalf should it be decided that you are able to do this. 

What our service users can expect:

  • To be treated as a valued individual with access to varied and stimulating activities. 

  • protection from risks of any form, supported by continuous training with the help of professionals to update and check that your needs are being met. 

  • A confidential complaints procedure with added support within a secure environment, that is simple and protects the vulnerable. 

  • An open and approachable manager, who is interested in your daily life and support. 

  • support in receiving the best medical care. 

  • Accommodation that is clean and fresh at all times, with policies and procedures in place to prevent the spread of infection. 

  • grounds which are regularly maintained to meet current health and safety regulations with an emphasis on user-friendliness. 

  • Utilisation of least restrictive techniques that meets guidelines and legislation. 

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